Welcome to the IDM Forum. This forum is meant as a user-to-user support mechanism where users can share knowledge and tips for all IDM software.
Since these forums are user-to-user based, IDM does not regularly read or reply to the posts in this forum. For problem reports, suggestions, or feature requests, you must email us directly. Our trained technical support staff answers most inquiries within 30 minutes.
Depending on your system permissions, you may need to register the FTP .dll component before you can use it. You should see an item (in the FTP/Telnet submenu) to register the FTP component. Do you not see this?
If you don't see this, please try resetting your menus. You can do this in Advanced : Configuration : Toolbars/Menus : Management : Manage Menus, click Reset All.