{"id":19520,"date":"2022-11-04T07:39:45","date_gmt":"2022-11-04T07:39:45","guid":{"rendered":"https:\/\/www.ultraedit.com\/asistencia\/"},"modified":"2024-10-21T14:14:06","modified_gmt":"2024-10-21T14:14:06","slug":"asistencia","status":"publish","type":"page","link":"https:\/\/www.ultraedit.com\/es\/asistencia\/","title":{"rendered":"asistencia"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00bb1&#8243; custom_padding_last_edited=\u00bbon|phone\u00bb admin_label=\u00bbSection\u00bb _builder_version=\u00bb4.18.0&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb30px||50px||false|false\u00bb custom_padding_tablet=\u00bb0px||48px||false|false\u00bb custom_padding_phone=\u00bb0px||40px||false|false\u00bb global_colors_info=\u00bb{}\u00bb da_is_popup=\u00bboff\u00bb da_exit_intent=\u00bboff\u00bb da_has_close=\u00bbon\u00bb da_alt_close=\u00bboff\u00bb da_dark_close=\u00bboff\u00bb da_not_modal=\u00bbon\u00bb da_is_singular=\u00bboff\u00bb da_with_loader=\u00bboff\u00bb da_has_shadow=\u00bbon\u00bb da_disable_devices=\u00bboff|off|off\u00bb][et_pb_row custom_padding_last_edited=\u00bbon|phone\u00bb _builder_version=\u00bb4.18.0&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb15px||10px||false|false\u00bb custom_padding_tablet=\u00bb||10px||false|false\u00bb custom_padding_phone=\u00bb||0px||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.18.0&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.18.0&#8243; _module_preset=\u00bbdefault\u00bb text_orientation=\u00bbcenter\u00bb custom_margin=\u00bb||30px||false|false\u00bb custom_margin_tablet=\u00bb||20px||false|false\u00bb custom_margin_phone=\u00bb||20px||false|false\u00bb custom_margin_last_edited=\u00bbon|tablet\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h1>Opciones de <strong>asistencia<\/strong> t\u00e9cnica<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.19.4&#8243; _module_preset=\u00bbdefault\u00bb link_text_color=\u00bb#222222&#8243; text_orientation=\u00bbcenter\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb||10px||false|false\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h3 class=\"subheader\">Los siguientes recursos est\u00e1n disponibles para facilitarte el uso del software UltraEdit.<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.19.4&#8243; _module_preset=\u00bbdefault\u00bb text_orientation=\u00bbcenter\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb||23px||false|false\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<span>Para obtener m\u00e1s informaci\u00f3n y consejos, visita la pesta\u00f1a Recursos. Consulta los siguientes enlaces antes de ponerte en contacto con el servicio de asistencia de UltraEdit. Nuestro equipo de asistencia responde a los correos electr\u00f3nicos en breve, pero es posible que encuentres respuestas m\u00e1s r\u00e1pidamente consultando nuestras preguntas frecuentes, consejos pr\u00e1cticos, el manual o el foro.<\/span>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=\u00bbon\u00bb gutter_width=\u00bb2&#8243; make_equal=\u00bbon\u00bb custom_padding_last_edited=\u00bbon|phone\u00bb _builder_version=\u00bb4.18.0&#8243; _module_preset=\u00bbdefault\u00bb background_enable_color=\u00bboff\u00bb custom_padding=\u00bb||||false|false\u00bb custom_padding_tablet=\u00bb||||false|false\u00bb custom_padding_phone=\u00bb||||false|false\u00bb global_colors_info=\u00bb{%22gcid-19244bf2-e261-4c75-9be4-698a902eccce%22:%91%22background_color%22%93}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.18.0&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bbgcid-19244bf2-e261-4c75-9be4-698a902eccce\u00bb custom_padding=\u00bb20px|20px|20px|20px|true|true\u00bb global_colors_info=\u00bb{%22gcid-19244bf2-e261-4c75-9be4-698a902eccce%22:%91%22background_color%22%93}\u00bb][et_pb_text _builder_version=\u00bb4.19.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h3 class=\"subheader\">\u00bfCu\u00e1ndo llamar al servicio de asistencia t\u00e9cnica?<\/h3>\n<p><span>Debido a la naturaleza del soporte t\u00e9cnico, hemos comprobado que es mejor que lo gestione nuestro personal de soporte t\u00e9cnico formado por correo electr\u00f3nico. <\/p>\n<p>Esto nos proporciona una comprensi\u00f3n clara de tu problema y una forma de reproducirlo, elevarlo y seguirlo mediante nuestro Sistema Formal de Niveles. <\/p>\n<p>La mayor\u00eda de las solicitudes de asistencia se responden en 60 minutos.<br \/>\n<\/span>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=\u00bbon|phone\u00bb _builder_version=\u00bb4.18.0&#8243; _module_preset=\u00bbdefault\u00bb background_enable_color=\u00bboff\u00bb custom_padding=\u00bb||||false|false\u00bb custom_padding_tablet=\u00bb||||false|false\u00bb custom_padding_phone=\u00bb||||false|false\u00bb global_colors_info=\u00bb{%22gcid-19244bf2-e261-4c75-9be4-698a902eccce%22:%91%22background_color%22%93}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.18.0&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.18.0&#8243; _module_preset=\u00bbdefault\u00bb header_2_font=\u00bb|600|||||||\u00bb custom_margin=\u00bb||26px||false|false\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h2>FAQ<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.19.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]UltraEdit mantiene una base de datos de preguntas frecuentes (FAQ). Puedes buscar en esta base de datos o navegar por las FAQ para ver si tu pregunta aparece en ella.<\/p>\n<h3>Consejos \u00fatiles de UltraEdit<\/h3>\n<p>Los PowerTips ayudan a los usuarios a pasar al siguiente nivel de UltraEdit. Estos tutoriales r\u00e1pidos cubren los aspectos m\u00e1s profundos de las caracter\u00edsticas y funcionalidad del editor. <\/p>\n<p>El dominio de estas caracter\u00edsticas agilizar\u00e1 y perfeccionar\u00e1 tu edici\u00f3n de texto. Tambi\u00e9n introducen informaci\u00f3n que quiz\u00e1s no conoc\u00edas.<\/p>\n<h3>Foro de la comunidad de usuario a usuario<\/h3>\n<p>Pregunta aqu\u00ed tus dudas sobre \u00abC\u00f3mo hacer&#8230;\u00bb. Muchos usuarios compartir\u00e1n tus preguntas, y t\u00fa podr\u00edas tener respuestas a las suyas. Utiliza la funci\u00f3n de b\u00fasqueda del foro para buscar un t\u00e9rmino o frase concretos.<\/p>\n<p><strong>Nota<\/strong>: Si tienes un informe de problema, una sugerencia o una solicitud de caracter\u00edsticas que quieres que nuestro personal de soporte aborde espec\u00edficamente, env\u00edanos un correo electr\u00f3nico. Los foros se basan exclusivamente en los usuarios y no son revisados regularmente por el equipo de UltraEdit.[\/et_pb_text][et_pb_code _builder_version=\u00bb4.19.4&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><script><!-- [et_pb_line_break_holder] -->$(document).ready(function(){<!-- [et_pb_line_break_holder] -->  $(\".on-btn\").click(function(){<!-- [et_pb_line_break_holder] -->    $(\".res-menu\").addClass(\"menu-show\");<!-- [et_pb_line_break_holder] -->  });<!-- [et_pb_line_break_holder] -->});<!-- [et_pb_line_break_holder] --><\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; custom_padding_last_edited=\u00bbon|tablet\u00bb module_id=\u00bbformulario de correo electr\u00f3nico\u00bb _builder_version=\u00bb4.18.0&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bbgcid-29b1da7f-d6ec-4b20-b46a-e11b53eb04d1&#8243; custom_padding=\u00bb50px||50px||true|false\u00bb custom_padding_tablet=\u00bb50px||50px||true|false\u00bb custom_padding_phone=\u00bb50px||50px||true|false\u00bb global_colors_info=\u00bb{%22gcid-29b1da7f-d6ec-4b20-b46a-e11b53eb04d1%22:%91%22background_color%22%93}\u00bb da_is_popup=\u00bboff\u00bb da_exit_intent=\u00bboff\u00bb da_has_close=\u00bbon\u00bb da_alt_close=\u00bboff\u00bb da_dark_close=\u00bboff\u00bb da_not_modal=\u00bbon\u00bb da_is_singular=\u00bboff\u00bb da_with_loader=\u00bboff\u00bb da_has_shadow=\u00bbon\u00bb da_disable_devices=\u00bboff|off|off\u00bb][et_pb_row column_structure=\u00bb1_2,1_2&#8243; _builder_version=\u00bb4.18.0&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.18.0&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_code _builder_version=\u00bb4.19.2&#8243; _module_preset=\u00bbdefault\u00bb custom_css_main_element=\u00bbcolor:#fff;\u00bb global_colors_info=\u00bb{}\u00bb]    <script src=\"https:\/\/www.google.com\/recaptcha\/api.js\" async defer><\/script>\n    <form class=\"custom-form-submission jquery-validate-form\" action=\"https:\/\/www.ultraedit.com\/wp-admin\/admin-post.php\" method=\"POST\">\n        <div class=\"form-row\">\n            <div class=\"col\">\n                <div class=\"error_msg\"><\/div>\n            <\/div>\n        <\/div>\n        <div class=\"form-row\">\n            <div class=\"col\">\n                <input type=\"text\" class=\"form-control\" name=\"name\" id=\"full_name\" placeholder=\"Your Name:\">\n            <\/div>\n            <div class=\"col\">\n                <input type=\"text\" class=\"form-control\" name=\"email\" id=\"email_address\" placeholder=\"Your email address:\">\n            <\/div>\n            <div class=\"col\">\n                <input type=\"text\" class=\"form-control\" name=\"subject\" id=\"email_subject\" placeholder=\"Subject of your message:\">\n            <\/div>\n            <div class=\"col\">\n                <textarea class=\"form-control\" name=\"message\" id=\"email_message\" placeholder=\"Your message:\"><\/textarea>\n            <\/div>\n            <div class=\"col\">\n                <div class=\"g-recaptcha\" data-sitekey=\"6LdQPg8jAAAAAJUMPt6Ytl9UV6Utznzugdr055Hx\" data-callback=\"validateCaptcha\"><\/div>\n            <\/div>\n        <\/div>\n        <div class=\"btn-container\">\n            <input type=\"hidden\" name=\"action\" value=\"custom_form_submission_for_support\">\n            <input type=\"hidden\" name=\"support_form_nonce\" value=\"5370bbcafd\">\n            <button type=\"submit\" class=\"btn-submit\" name=\"submit form\">Submit<\/button>\n        <\/div>\n    <\/form>\n    [\/et_pb_code][\/et_pb_column][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.18.0&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.18.0&#8243; _module_preset=\u00bbdefault\u00bb header_3_font=\u00bb|600|||||||\u00bb header_3_text_color=\u00bb#FFFFFF\u00bb background_image=\u00bbhttps:\/\/www.ultraedit.com\/wp-content\/uploads\/2022\/11\/UE.png\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbcenter_left\u00bb custom_padding=\u00bb12px||12px|78px|true|false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h3 class=\"subheader\">Sigue sin encontrar lo que necesita?<\/h3>\n<p>[\/et_pb_text][et_pb_text module_class=\u00bblist-style-1&#8243; _builder_version=\u00bb4.19.4&#8243; _module_preset=\u00bbdefault\u00bb text_text_color=\u00bb#FFFFFF\u00bb custom_margin=\u00bb||10px||false|false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span style=\"font-weight: 400;\">Proporcionamos asistencia t\u00e9cnica a todos los usuarios con licencia por correo electr\u00f3nico<\/span><\/p>\n<p><span><strong>Ay\u00fadenos a ayudarle<\/strong> &#8211; Por favor, aseg\u00farese de proporcionar a nuestro personal de soporte t\u00e9cnico todos los detalles sobre el problema que est\u00e1 experimentando (su pregunta, qu\u00e9 aplicaci\u00f3n est\u00e1 utilizando, la versi\u00f3n exacta, qu\u00e9 sistema operativo, etc.) Respondemos muy r\u00e1pidamente a los correos electr\u00f3nicos: normalmente recibir\u00e1 una respuesta (en horario laboral) en menos de una hora.<br \/><\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.19.4&#8243; _module_preset=\u00bbdefault\u00bb text_text_color=\u00bb#FFFFFF\u00bb text_font_size=\u00bb12px\u00bb text_line_height=\u00bb1.4em\u00bb global_colors_info=\u00bb{}\u00bb]<strong>Atenci\u00f3n:<\/strong><span> Nota: si su pregunta es de car\u00e1cter t\u00e9cnico e incluye c\u00f3digo fuente de muestra (por ejemplo, HTML sin procesar, javascript, c\u00f3digo C\/C++, etc.), se eliminar\u00e1 de su correo electr\u00f3nico por motivos de seguridad. Adem\u00e1s, si necesita enviarnos un archivo adjunto por correo electr\u00f3nico, no puede utilizar el siguiente formulario Para ambos casos, env\u00edenos un correo electr\u00f3nico directamente desde su cliente de correo electr\u00f3nico a <\/span><a href=\"mailto:support@idmcomp.com\">support@idmcomp.com<\/a><span>, y no con el formulario de correo electr\u00f3nico que figura a continuaci\u00f3n.<\/span>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Opciones de asistencia t\u00e9cnicaLos siguientes recursos est\u00e1n disponibles para facilitarte el uso del software UltraEdit.Para obtener m\u00e1s informaci\u00f3n y consejos, visita la pesta\u00f1a Recursos. Consulta los siguientes enlaces antes de ponerte en contacto con el servicio de asistencia de UltraEdit. Nuestro equipo de asistencia responde a los correos electr\u00f3nicos en breve, pero es posible que [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-19520","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>asistencia - UltraEdit<\/title>\n<meta name=\"description\" content=\"Opciones de asistencia t\u00e9cnica para nuestro software, incluidos: UltraEdit, UltraCompare, UEStudio, UltraFinder, UltraFTP, UE\/UC Mobile y All Access.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ultraedit.com\/es\/asistencia\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"asistencia - 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