{"id":19503,"date":"2022-11-04T07:39:45","date_gmt":"2022-11-04T07:39:45","guid":{"rendered":"https:\/\/www.ultraedit.com\/dassistance\/"},"modified":"2025-02-17T12:16:13","modified_gmt":"2025-02-17T12:16:13","slug":"dassistance","status":"publish","type":"page","link":"https:\/\/www.ultraedit.com\/fr\/dassistance\/","title":{"rendered":"d&rsquo;assistance"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb admin_label=\u00a0\u00bbSection\u00a0\u00bb _builder_version=\u00a0\u00bb4.18.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb30px||50px||false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb0px||48px||false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb0px||40px||false|false\u00a0\u00bb da_disable_devices=\u00a0\u00bboff|off|off\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb da_is_popup=\u00a0\u00bboff\u00a0\u00bb da_exit_intent=\u00a0\u00bboff\u00a0\u00bb da_has_close=\u00a0\u00bbon\u00a0\u00bb da_alt_close=\u00a0\u00bboff\u00a0\u00bb da_dark_close=\u00a0\u00bboff\u00a0\u00bb da_not_modal=\u00a0\u00bbon\u00a0\u00bb da_is_singular=\u00a0\u00bboff\u00a0\u00bb da_with_loader=\u00a0\u00bboff\u00a0\u00bb da_has_shadow=\u00a0\u00bbon\u00a0\u00bb][et_pb_row custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb _builder_version=\u00a0\u00bb4.18.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb15px||10px||false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb||10px||false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.18.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.18.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||30px||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb||20px||false|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb||20px||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h1>Options <strong>d&rsquo;assistance<\/strong> technique<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.19.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb link_text_color=\u00a0\u00bb#222222&Prime; text_orientation=\u00a0\u00bbcenter\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||10px||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"subheader\">Les ressources suivantes sont disponibles pour faciliter votre utilisation du logiciel UltraEdit.<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.19.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||23px||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]Pour plus d&rsquo;informations et de conseils, veuillez consulter l&rsquo;onglet Ressources. Veuillez consulter les liens suivants avant de contacter l&rsquo;assistance technique d&rsquo;UltraEdit. Notre \u00e9quipe d&rsquo;assistance r\u00e9pond rapidement aux courriels, mais vous pouvez trouver des r\u00e9ponses plus rapidement en consultant notre FAQ, nos conseils, notre manuel ou notre forum.[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=\u00a0\u00bbon\u00a0\u00bb gutter_width=\u00a0\u00bb2&Prime; make_equal=\u00a0\u00bbon\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb _builder_version=\u00a0\u00bb4.18.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{%22gcid-19244bf2-e261-4c75-9be4-698a902eccce%22:%91%22background_color%22%93}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.18.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bbgcid-19244bf2-e261-4c75-9be4-698a902eccce\u00a0\u00bb custom_padding=\u00a0\u00bb20px|20px|20px|20px|true|true\u00a0\u00bb global_colors_info=\u00a0\u00bb{%22gcid-19244bf2-e261-4c75-9be4-698a902eccce%22:%91%22background_color%22%93}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.19.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"subheader\">Quand appeler l&rsquo;assistance technique ?<\/h3>\n<p>En raison de la nature de l&rsquo;assistance technique, nous avons constat\u00e9 qu&rsquo;il est pr\u00e9f\u00e9rable de la traiter par courriel avec notre personnel d&rsquo;assistance technique qualifi\u00e9.<\/p>\n<p>Cela nous permet de bien comprendre votre probl\u00e8me et de le reproduire, de le faire \u00e9voluer et de le suivre \u00e0 l&rsquo;aide de notre syst\u00e8me formel \u00e0 plusieurs niveaux.<\/p>\n<p>La plupart des demandes d&rsquo;assistance sont trait\u00e9es dans les 30 minutes.<br \/>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb _builder_version=\u00a0\u00bb4.18.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{%22gcid-19244bf2-e261-4c75-9be4-698a902eccce%22:%91%22background_color%22%93}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.18.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.18.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_2_font=\u00a0\u00bb|600|||||||\u00a0\u00bb custom_margin=\u00a0\u00bb||26px||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2>FAQ<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.19.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]UltraEdit maintient une base de donn\u00e9es de questions fr\u00e9quemment pos\u00e9es (FAQ). Vous pouvez effectuer une recherche dans cette base de donn\u00e9es ou parcourir la FAQ pour voir si votre question y figure.<\/p>\n<h3>UltraEdit PowerTips<\/h3>\n<p>Les PowerTips aident les utilisateurs \u00e0 passer au niveau sup\u00e9rieur d&rsquo;UltraEdit. Ces tutoriels rapides couvrent les aspects les plus profonds des caract\u00e9ristiques et des fonctionnalit\u00e9s de l&rsquo;\u00e9diteur.<\/p>\n<p>La ma\u00eetrise de ces fonctionnalit\u00e9s vous permettra de rationaliser et de perfectionner votre \u00e9dition de texte. Ils pr\u00e9sentent \u00e9galement des informations dont vous n&rsquo;aviez peut-\u00eatre pas connaissance auparavant.<\/p>\n<h3>Forum communautaire d&rsquo;utilisateur \u00e0 utilisateur<\/h3>\n<p>Posez vos questions \u00ab Comment faire \u00bb ici. De nombreux utilisateurs partageront vos questions, et vous aurez peut-\u00eatre des r\u00e9ponses aux leurs. Utilisez la fonction de recherche du forum pour rechercher un terme ou une expression sp\u00e9cifique.<\/p>\n<p><strong>Remarque<\/strong>: Si vous avez un rapport de probl\u00e8me, une suggestion ou une demande de fonctionnalit\u00e9 que vous souhaitez voir trait\u00e9e par notre \u00e9quipe de support, veuillez nous envoyer un courriel. Les forums sont exclusivement r\u00e9serv\u00e9s aux utilisateurs et ne sont pas v\u00e9rifi\u00e9s r\u00e9guli\u00e8rement par l&rsquo;\u00e9quipe d&rsquo;UltraEdit.[\/et_pb_text][et_pb_code _builder_version=\u00a0\u00bb4.19.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><script><!-- [et_pb_line_break_holder] -->$(document).ready(function(){<!-- [et_pb_line_break_holder] -->  $(\".on-btn\").click(function(){<!-- [et_pb_line_break_holder] -->    $(\".res-menu\").addClass(\"menu-show\");<!-- [et_pb_line_break_holder] -->  });<!-- [et_pb_line_break_holder] -->});<!-- [et_pb_line_break_holder] --><\/script>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; custom_padding_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb module_id=\u00a0\u00bbformulaire d&#8217;email\u00a0\u00bb _builder_version=\u00a0\u00bb4.18.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bbgcid-29b1da7f-d6ec-4b20-b46a-e11b53eb04d1&Prime; custom_padding=\u00a0\u00bb50px||50px||true|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb50px||50px||true|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb50px||50px||true|false\u00a0\u00bb da_disable_devices=\u00a0\u00bboff|off|off\u00a0\u00bb global_colors_info=\u00a0\u00bb{%22gcid-29b1da7f-d6ec-4b20-b46a-e11b53eb04d1%22:%91%22background_color%22%93}\u00a0\u00bb da_is_popup=\u00a0\u00bboff\u00a0\u00bb da_exit_intent=\u00a0\u00bboff\u00a0\u00bb da_has_close=\u00a0\u00bbon\u00a0\u00bb da_alt_close=\u00a0\u00bboff\u00a0\u00bb da_dark_close=\u00a0\u00bboff\u00a0\u00bb da_not_modal=\u00a0\u00bbon\u00a0\u00bb da_is_singular=\u00a0\u00bboff\u00a0\u00bb da_with_loader=\u00a0\u00bboff\u00a0\u00bb da_has_shadow=\u00a0\u00bbon\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; _builder_version=\u00a0\u00bb4.18.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.18.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_code _builder_version=\u00a0\u00bb4.19.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_css_main_element=\u00a0\u00bbcolor:#fff;\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]    <script src=\"https:\/\/www.google.com\/recaptcha\/api.js\" async defer><\/script>\n    <form class=\"custom-form-submission jquery-validate-form\" action=\"https:\/\/www.ultraedit.com\/wp-admin\/admin-post.php\" method=\"POST\">\n        <div class=\"form-row\">\n            <div class=\"col\">\n                <div class=\"error_msg\"><\/div>\n            <\/div>\n        <\/div>\n        <div class=\"form-row\">\n            <div class=\"col\">\n                <input type=\"text\" class=\"form-control\" name=\"name\" id=\"full_name\" placeholder=\"Your Name:\">\n            <\/div>\n            <div class=\"col\">\n                <input type=\"text\" class=\"form-control\" name=\"email\" id=\"email_address\" placeholder=\"Your email address:\">\n            <\/div>\n            <div class=\"col\">\n                <input type=\"text\" class=\"form-control\" name=\"subject\" id=\"email_subject\" placeholder=\"Subject of your message:\">\n            <\/div>\n            <div class=\"col\">\n                <textarea class=\"form-control\" name=\"message\" id=\"email_message\" placeholder=\"Your message:\"><\/textarea>\n            <\/div>\n            <div class=\"col\">\n                <div class=\"g-recaptcha\" data-sitekey=\"6LdQPg8jAAAAAJUMPt6Ytl9UV6Utznzugdr055Hx\" data-callback=\"validateCaptcha\"><\/div>\n            <\/div>\n        <\/div>\n        <div class=\"btn-container\">\n            <input type=\"hidden\" name=\"action\" value=\"custom_form_submission_for_support\">\n            <input type=\"hidden\" name=\"support_form_nonce\" value=\"5370bbcafd\">\n            <button type=\"submit\" class=\"btn-submit\" name=\"submit form\">Submit<\/button>\n        <\/div>\n    <\/form>\n    [\/et_pb_code][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.18.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.18.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_3_font=\u00a0\u00bb|600|||||||\u00a0\u00bb header_3_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb background_image=\u00a0\u00bbhttps:\/\/www.ultraedit.com\/wp-content\/uploads\/2022\/11\/UE.png\u00a0\u00bb background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbcenter_left\u00a0\u00bb custom_padding=\u00a0\u00bb12px||12px|78px|true|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3 class=\"subheader\">Vous ne trouvez toujours pas ce que vous cherchez?<\/h3>\n<p>[\/et_pb_text][et_pb_text module_class=\u00a0\u00bblist-style-1&Prime; _builder_version=\u00a0\u00bb4.19.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb custom_margin=\u00a0\u00bb||10px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<span style=\"font-weight: 400;\">Nous fournissons une assistance technique \u00e0 tous les utilisateurs licenci\u00e9s par courrier \u00e9lectronique.<\/span><\/p>\n<p><strong>Aidez-nous \u00e0 vous aider<\/strong> &#8211; -Veuillez fournir \u00e0 notre \u00e9quipe d&rsquo;assistance technique tous les d\u00e9tails du probl\u00e8me que vous rencontrez (votre question, l&rsquo;application que vous utilisez, la version exacte, le syst\u00e8me d&rsquo;exploitation, etc.) Nous r\u00e9pondons tr\u00e8s rapidement aux courriels &#8211; normalement, vous recevrez une r\u00e9ponse (pendant les heures normales d&rsquo;ouverture) dans l&rsquo;heure qui suit.<br \/>\n[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.19.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb text_font_size=\u00a0\u00bb12px\u00a0\u00bb text_line_height=\u00a0\u00bb1.4em\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<strong>A noter :<\/strong> Remarque : si votre question est de nature technique et comprend un exemple de code source (par exemple, HTML brut, javascript, code C\/C++, etc.), elle sera supprim\u00e9e de votre courrier \u00e9lectronique pour des raisons de s\u00e9curit\u00e9. En outre, si vous devez nous envoyer un fichier en pi\u00e8ce jointe, vous ne pouvez pas utiliser le formulaire ci-dessous. Dans les deux cas, veuillez nous envoyer un courriel directement \u00e0 partir de votre client de messagerie \u00e0 l&rsquo;adresse suivante <a href=\"mailto:support@idmcomp.com\">support@idmcomp.com<\/a>, et non pas en utilisant le formulaire ci-dessous.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Options d&rsquo;assistance technique Les ressources suivantes sont disponibles pour faciliter votre utilisation du logiciel UltraEdit. Pour plus d&rsquo;informations et de conseils, veuillez consulter l&rsquo;onglet Ressources. Veuillez consulter les liens suivants avant de contacter l&rsquo;assistance technique d&rsquo;UltraEdit. Notre \u00e9quipe d&rsquo;assistance r\u00e9pond rapidement aux courriels, mais vous pouvez trouver des r\u00e9ponses plus rapidement en consultant notre FAQ, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-19503","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>d&#039;assistance - UltraEdit<\/title>\n<meta name=\"description\" content=\"Options d&#039;assistance technique pour les logiciels UltraEdit, notamment : UltraEdit, UltraCompare, UEStudio, UltraFinder, UltraFTP, UE\/UC Mobile et All Access.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ultraedit.com\/fr\/dassistance\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"d&#039;assistance - 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