Privacy Policy

IDM Computer Solutions, Inc. Privacy Statement

IDM Computer Solutions, Inc. is committed to protecting your privacy. You can visit most pages on our site without giving us any information about yourself. But sometimes we do need information to provide services that you request, and this privacy statement explains data collection and use in those situations.

Collection of your Personal Information

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you are ordering e-mail newsletters or when purchasing and/or registering IDM Computer Solutions, Inc. products.

For example: If you choose a service or transaction that requires payment, such as making a purchase, we will request personal information necessary for billing and/or shipping, such as: name, address, telephone number, and credit card number.

Additionally, when placing an order with a credit card on our website, your IP address may be used as part of IDM's fraud prevention measures for the sole purpose of reconciling the physical address you provide on your order to your IP geolocation. This information is deleted from our database once your order has been processed and imported into our system. This is a standard practice in online security and prevents the use of your credit card for placement of fraudulent orders by others.

This website does make use of cookies to enhance your website experience (for example, registering in the forum) and to collect site usage information so that we can improve our site (for example, Google Analytics). All cookies used by our website contain only anonymous data and will never store your personal information (your name, email address, etc.). Additionally, this site does not use cookies to market or advertise to visitors.

We do not process personal data through our software products. But in the case of unauthorized use or illegal use of computer files generated with an unlicensed version of our products we may process communications and utilization data. In this regard, the processing of this data is based on Article 6 (1) lit. f GDPR. Our purpose and legitimate interest are to monitor compliance with the licensing terms of IDM's software products and the prevention, enforcement, as well as prosecution of infringements.

IDM will never collect or store your personal information without your knowledge and consent.

Use of your Personal Information

We use your personal information for the following purposes:

  • To deliver services such as newsletters or software that you request or purchase.
  • To alert you to product upgrades, special offers, updated information and other new services from IDM Computer Solutions, Inc., if you so request.

IDM Computer Solutions, Inc. may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on IDM Computer Solutions, Inc. or the site; (b) protect and defend the rights or property of IDM Computer Solutions, Inc. and its family of Web sites.

Control of your Personal Information

When you register, or otherwise give us personal information, IDM Computer Solutions, Inc. will not share that information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above.

Security of your Personal Information

IDM Computer Solutions, Inc. is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. For example, we store the personal information you provide in computer servers with limited access that are located in controlled facilities. When we transmit sensitive information (such as a credit card number) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Protection of Children's Personal Information

IDM Computer Solutions, Inc. sites are general audience sites and do not knowingly collect any personal information from children.

General Data Protection Regulation (GDPR)

What is GDPR? The European Union (EU) General Data Protection Regulation (GDPR) is a set of regulations coming into effect on May 25, 2018 that enhance the data privacy rights of EU individuals and unify data privacy protections within the EU. The scope of the GDPR covers companies operating in the EU, as well as companies operating outside the EU who offer services to, or monitor the behavior of, EU residents.

How does GDPR apply to IDM Computer Solutions, Inc.?

The GDPR sets out obligations on 1) Data Controllers, or those that determine the purpose and means of the processing of personal data of EU residents, and 2) Data Processors, or those that process personal data of EU residents on behalf of Data Controllers.

For most of IDM operations, IDM is a Data Controller, that is we store customer software license information in order to support our registered users. IDM is also a Data Processor, as we employ third ecommerce providers (2Checkout.com and Cleverbridge.com) to process online credit card transactions. It is IDMs responsibility to ensure these ecommerce providers are GDPR compliance and we have done so.

IDM as a Data Controller. IDM is a Data Controller with respect to license data collected when a customer registers an IDM software product. When individuals in the EU buy our products online, they provide our ecommerce providers with information needed such as credit card details, address, email, full name, and phone number (if provided). Post transaction, IDM is provided ONLY the license information such as customer/organization name, email address, product registration code, date purchased and quantity. Our ecommerce provider never shares personal information such as Credit card information with IDM. Nor does IDM store any such information on its secure internal or cloud servers. We share this data with registered users who request their license information in the event they have lost their registration code or have to restore an application due to a computer failure. Any data we store is for the sole use of supporting our registered users and is available upon request.

IDM as a Data Processor. IDM is a Data Processor with respect to using a third party to conduct online transactions on our behalf. The personal data collected (such as accredit card numbers) by our third-party ecommerce providers (2Checkout.com and Cleverbridge.com) to process online credit card transactions, is NOT shared with IDM. It is however IDMs responsibility to ensure these ecommerce providers are GDPR compliance and we have done so.

What is IDM doing to foster compliance with GDPR?

IDM is committed to GDPR compliance across our products, support, and services.

Security. Over the past year, IDM undertook a complete internal and external (cloud) security overhaul and upgrade. These actions include new managed firewalls to govern internal/external access to the Network/Internet. We migrated to an entirely new managed cloud array for download, upgrade, and web services. And lastly, IDM engaged CA Veracode to certify our products Veracode Verified, thus ensuring our products are hardened, pressure tested and secure.

Consent. Customers who submit their personal data to us, or to our third-party ecommerce providers, (for example by purchasing our software products online), affirmatively consent to IDM or its third-party processing agent, use of their personal data in accordance with the privacy policies on our web sites.

What should you be doing as a customer of IDM?

Companies subject to the GDPR are responsible for ensuring their own compliance and you should seek legal counsel to assist you with this. As a current or future customer of IDM, you are responsible for ensuring your use of our services is compliant with the GDPR. When IDM acts as a Data Processor on your behalf, you are responsible for ensuring data you share with us complies with the GDPR.

When IDM acts as a Data Controller on your behalf, we are responsible for ensuring that our privacy policy and GDPR compliance, (along with any other applicable data protection laws) affords you, our customer, the privacy and data protection as governed by law and/or your consent.

IDM will promptly update privacy policies posted on such sites to incorporate any changes required by our customers.

Forum/Message Board Terms of Use

While the administrators and moderators of our forums/message board will attempt to remove or edit any generally objectionable material as quickly as possible, it is impossible to review every message. Therefore you acknowledge that all posts made to this website express the views and opinions of the author and not the administrators, moderators or webmaster (except for messages by these people) and hence will not be held liable.

You agree not to post any abusive, obscene, vulgar, slanderous, hateful, threatening, sexually-oriented or any other material that may violate any applicable laws. Doing so may lead to you being immediately and permanently banned (and your service provider being informed). The IP address of all posts is recorded to aid in enforcing these conditions. You agree that the webmaster, administrator and moderators of this website have the right to remove, edit, move or close any message at any time should they see fit. As a user you agree to any information you have entered above being stored in a database. While this information will not be disclosed to any third party without your consent, the webmaster, administrator and moderators cannot be held responsible for any hacking attempt that may lead to the safety of the data being compromised.

Enforcement of this Privacy Statement

If you have questions regarding this statement, you should contact IDM Computer Solutions, Inc. by e-mail.

Mailing List Opt-Out

If you have opted-in to our mailing list and wish to unsubscribe from future mailings, please type your email address in the mailing list block on our site and click on "Remove". If you prefer, you may also submit your unsubscribe request via email (idm@idmcomp.com) or via postal mail (see contact information below).

Contact Information

IDM Computer Solutions, Inc. welcomes your comments regarding this privacy statement, please contact us by e-mail, or postal mail.

IDM Computer Solutions, Inc.
5559 Eureka Dr.
Suite B
Hamilton, OH 45011